E-commerce · Integrations
Messengers connected to CRM and the team
We bring WhatsApp, Telegram and website enquiries into one workflow, route conversations and preserve customer context.
Business use case
For sales and support teams working across several messengers and personal accounts.
What is included
✓WhatsApp Business Platform
✓Telegram Bot API
✓Website widget
✓Unified conversation inbox
✓CRM lead creation
✓Staff routing
✓Templates and notifications
✓History and reporting
How we work
- 01
Channels
We define numbers, accounts, journeys and ownership.
- 02
Routing
We configure queues, owners and working hours.
- 03
Integration
We connect messages, contacts, CRM and notifications.
- 04
QA
We test delivery, duplicates, permissions and conversation recovery.
What we need from you
→Business accounts
→CRM and roles
→Message templates
→Data-processing policy
Practical outcomeWe use official integrations and preserve human handoff where automation is not enough.
Project frameworkAvailable features depend on official APIs, account status and platform policies.
Next step
Tell us about your product and task
We will clarify requirements and risks, then propose the first stage.