E-commerce · Integrations
A chatbot that helps both customer and business
We design short, recoverable journeys: the bot answers, clarifies intent, collects approved contact details and hands off to staff.
Business use case
For companies with repetitive questions, booking, catalogs, support or high enquiry volume.
What is included
✓Conversation map
✓FAQ and knowledge base
✓Lead qualification
✓Forms and booking
✓Catalog and selection
✓Notifications
✓CRM and human handoff
✓Conversation analytics
How we work
- 01
Journey
We define requests, boundaries and human handoff points.
- 02
Prototype
We build conversations, buttons, forms and responses.
- 03
Integration
We connect channels, CRM, alerts and data.
- 04
Testing
We validate errors, returning users and interrupted sessions.
What we need from you
→Common questions
→Business rules
→Channels and CRM
→Responsible staff
Practical outcomeContact data is recorded after clear consent, and interrupted conversations can resume with context.
Project frameworkThe bot must not make unsupported promises; complex or sensitive questions are routed to a human.
Next step
Tell us about your product and task
We will clarify requirements and risks, then propose the first stage.