Product flow
Receiving, inventory, storage, and exception-handling rules are described in advance.
Order flow
The sales account, inventory, picking, and carrier handover must exchange agreed statuses.
Quality control
Metrics and documents are defined for the category and actual operating model.
Returns and exceptions
Before launch, it is defined who decides how to handle damaged goods, picking errors, returns, and repicking.
Reporting without manual gaps
Inventory and order statuses must use the same definitions; otherwise, the seller and warehouse will see different versions of the operational picture.
Related area
Warehousing and fulfillment
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